Contact us

Your call will be answered by an automatic system which will ask you for the name or department you require. If you don't know who you need, simply say 'operator' and you'll be put through to one of our switchboard staff who will redirect you to the right person or department.

Our phone lines are very busy so where possible please email us with your NHS number or hospital number (optional), full name, date of birth, postcode, and your preferred phone number for us to contact you,

Our phone lines are very busy so where possible please email us with your NHS number or hospital number (optional), full name, date of birth, postcode, and your preferred phone number for us to contact you. 

Our phone lines are very busy so where possible please email us with your NHS number or hospital number (optional), full name, date of birth, postcode, and your preferred phone number for us to contact you.

Our phone lines are very busy so where possible please email us with your NHS number or hospital number (optional), full name, date of birth, postcode, and your preferred phone number for us to contact you.

Our phone lines are very busy so where possible please email us with your NHS number or hospital number (optional), full name, date of birth, postcode, and your preferred phone number for us to contact you. 

This is a 24-hour service for eye emergencies only. 

162 City Road,

London.

EC1V 2PD

Moorfields Eye Hospital NHS Foundation Trust at St. Georges

Blackshaw Road,

SW17 0QT

Our helpline is staffed by knowledgeable ophthalmic nurses from:

• 9am to 9pm, Monday to Friday.
• 9am to 5pm on Saturdays. 

Moorfields A&E online video consultation (Attend Anywhere) service.

A&E runs a video consultation service, which can be accessed at any time without an appointment, using the City Road - A&E Virtual Registration

For practical information and rehabilitation advice on living with sight loss.

Emotional support, information and advice for patients and their relatives.

For information and advice about formal registration of visual impairment.

Providing confidential advice and support, assistance sorting out any concerns and guiding patients through the different services available.

If you have had a great experience with an individual, a team or a department please let us know and we share your thoughts with them.

In person: You can visit the complaints manager in the PALS office which can be found on the ground floor of our City Road hospital between 9am and 5pm.

The complaints manager
Moorfields Eye Hospital NHS Foundation Trust
162 City Road
London
EC1V 2PD

Cashiers reimburse costs Monday to Friday 9.30am-4pm.

For afternoon appointments please visit the cashiers’ office before your appointment.

Cashiers do not deal with transport inquiries.

For queries about patient transport.

Monday to Friday 9am-5.30pm.  

Out of hours contact call 020 7253 3411 or visit our A&E at City Road, open 24 hours for eye emergencies only.

The Data Protection Officer provides specialist advice on the Trust’s strategic management of data to patients and carers or members of the public, or to consider queries, questions and concerns arising from the Trust’s activities. 

Staff in this service provide spectacles for adults and children to treat certain eye conditions.  Our spectacle dispensing service is one of the largest of its type within the UK.

Other clinical queries 0207 566 2101

Staff in our contact lens service treat patients whose vision cannot be improved with spectacles, but can be improved with contact lenses.

Appointment information 0207 566 2357

Contact lens orders 0207 566 2100

Where good vision cannot be achieved with spectacles or contact lenses, patients can be assessed in our low vision clinic.

You can also visit Moorfields Eye Charity website

You can also visit Moorfields Friends website

Moorfields Eye Hospital NHS Foundation Trust,
2nd floor, 162 City Road,
London,
EC1V 2PD

If you have a question regarding a course at Moorfields.

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, please view our vacancies.

Moorfields Private is the London-based private division of Moorfields Eye Hospital NHS Foundation Trust. Their financial surplus is re-invested back into Moorfields to support NHS services.

As an NHS Foundation Trust, Moorfields Eye Hospital is a membership organisation, accountable to our members.

For Healthcare Professionals only.

This email address is for healthcare professionals outside of Moorfields Eye Hospital to contact the Moorfields healthcare team.

This email address is not for direct patient correspondence and may not be answered. 

If you are a patient please use the details provided on this page to contact the team you need, or call our general switchboard on 020 7253 3411

The press office is available from Monday to Friday from 9am – 5pm and manages all media relations at the trust, including journalist enquiries and filming and photography requests.

If you have an urgent media enquiry out of hours, please call the main switchboard on 020 7253 3411 and ask to speak with the press officer on call.

If you have any questions, comments or recommendations for the website please contact the website team.

This email address is not for direct patient correspondence and may not be answered. 

If you are a patient please use the details provided on this page to contact the team you need, or call our general switchboard on 020 7253 3411